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Chatloom

Terms of Service

Last updated: 5 October 2026

These Terms are an agreement between you and Frontbits LLC, a limited liability company registered in Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates ("we", "us"), about your use of Chatloom, our service for building AI chatbots for websites (the "Service"). If you use the Service for a business, you accept these Terms on behalf of that business, and "you" means the business.

Our Data Processing Agreement forms part of these Terms. It applies whenever we process personal data on your behalf, such as your website visitors' chats.

1. Your account

  • You must be at least 18 and able to enter into a contract.
  • Keep your password safe and tell us at [email protected] if you think your account has been misused. You're responsible for what happens under your account and for the people you invite to your workspace.
  • Give us accurate information and keep it up to date.

2. Your content and your customers' data

  • You own your content: the information you add (website pages, files, Q&A, settings) and the conversations your chatbots have with your visitors.
  • You give us permission to store, copy and process that content only as needed to run the Service for you, including sending it to the AI provider that writes your chatbot's replies.
  • You are responsible for having the right to use the content you add, for telling your website visitors how their data is used (Chatloom gives you a privacy notice for the chat and wording for your privacy policy), and for having a lawful basis for collecting their data.
  • We don't sell your data or your visitors' data, don't use it for advertising, and don't use it to train AI models.

3. AI-generated answers

Your chatbot's replies are written by an AI model from the information you provide. They can be incomplete or wrong. Review your chatbot's answers, keep your information up to date, and don't use the Service for advice where a mistake could cause serious harm (such as medical, legal or financial advice) without a person checking it.

4. Acceptable use

You must not use the Service to:

  • break any law, or infringe anyone's rights (including privacy and intellectual property);
  • send spam, mislead people about who they're talking to, or impersonate others;
  • collect sensitive personal data (such as health data, payment card numbers or government ID numbers) through the chat;
  • harass, threaten or harm anyone, or distribute malware;
  • import content from websites you don't have the right to use;
  • interfere with the Service, test its security without our written permission, or get around plan limits.

We may suspend a chatbot or account that breaks these rules. Where we reasonably can, we'll tell you first.

5. Connected apps

You can connect other services, such as Slack, Shopify, Cal.com or Calendly. When you do, you authorise us to access them as described on the connection page (for example, read-only access to Shopify orders). Your use of those services is governed by their own terms. You can disconnect them at any time.

6. Plans, payment and credits

  • Paid plans are billed monthly in advance through our payment provider, Stripe. Prices are shown on our pricing page and may exclude taxes.
  • Each plan includes a monthly allowance of message credits, which resets on the first day of each month (UTC) and doesn't roll over. When credits run out, your chatbots pause until the next month unless you upgrade.
  • We'll give you at least 30 days' notice of a price increase. It applies from your next billing period after the notice.
  • Except where the law requires otherwise, payments aren't refundable, including for partly used months.

7. Cancelling and ending the agreement

  • You can cancel your plan at any time in Billing; it stays active until the end of the period you've paid for. You can delete your workspace or account at any time.
  • We may suspend or end your access if you seriously or repeatedly break these Terms, don't pay, or if the law requires it.
  • After your account or workspace is deleted, we delete its data from our systems within 30 days, and from backups as they expire (within four weeks after that). Download anything you want to keep first.

8. Changes to the Service

We're improving the Service all the time and may add, change or remove features. If we remove a major feature you pay for, we'll tell you in advance. We aim to keep the Service available, but we don't guarantee it will always be available or error-free.

9. Disclaimers

The Service is provided "as is". To the extent the law allows, we disclaim all warranties not stated in these Terms, including that the Service will meet your needs or that AI answers will be accurate.

10. Liability

  • Nothing in these Terms limits liability that can't be limited by law.
  • To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data, and our total liability arising from these Terms in any 12 months is limited to the amount you paid us for the Service in those 12 months.

11. Indemnity

You'll cover our reasonable costs if a third party makes a claim against us because of content you added, or because you used the Service in breach of these Terms or the law.

12. Changes to these Terms

We may update these Terms. We'll tell you about important changes by email or in the dashboard at least 14 days before they take effect. If you keep using the Service after that, the new Terms apply. If you don't agree, you can cancel before they take effect.

13. Law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. The courts of Sharjah have exclusive jurisdiction, unless the law where you live gives you the right to bring a claim elsewhere.

14. Contact

Frontbits LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates. Email: [email protected].