Analytics & insights
Learn what your customers really want
Every conversation is a customer telling you what matters. Chatloom turns them into clear insights, and shows you exactly where your chatbot needs a better answer.
Topics and mood for every chat
Once a chat finishes, Chatloom labels what it was about and how the customer felt. See the most common topics and how they change over time.
Fix the gaps in two clicks
Analytics lists the questions your content didn't cover. Click Fix with AI and Chatloom drafts an answer from what it already knows, with blanks for anything it can't know. Check it, fill it in, save.
- Drafts never invent facts: unknowns are left for you
- Saved answers are used straight away
- Questions marked unhelpful are listed for review too
See where your visitors are
A world map of where people chat from, with your top countries. Useful for opening hours, languages and where to advertise next.
Satisfaction, straight from customers
When a chat goes quiet, visitors can rate it with one tap and leave a comment. Low ratings are easy to find in your inbox, so you can follow up.
A weekly report in your inbox
Every Monday, owners and admins get last week's numbers: chats, questions answered, leads, bookings, satisfaction and what needs attention.
Also included
- Results: questions answered, after-hours chats, time saved
- A confidence score on every answer
- Visitor context: page, source, country and local time
- CSV export of chats, leads and collected data
Explore more
AI answers & training
Learns your business from your website, files and Q&A
Quality & control
Procedures, tests and guardrails keep answers right
Actions & automations
Buttons, forms, web search and workflows in the chat
Live chat & handoff
Bring in your team when a customer needs a person
Helpdesk & email
Tickets from chat and email, with AI drafts
Integrations
HubSpot, Sheets, Slack, bookings, API and more
Your website, answering customers tonight.
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