Helpdesk & email
Your whole support desk in one place
Every visitor who needs a person and every email to your support address becomes a ticket. The AI drafts the replies; your team checks, sends and solves.
Answer your support email with AI
Forward your support address to Chatloom. Each email becomes a ticket, and the AI writes a reply from your content. Choose whether it sends straight away when it's sure, or leaves a draft for your team. Replies come from your business name, and the customer's answers come back to the same ticket.
- Auto-replies and newsletters are skipped
- Works with Gmail, Google Workspace and Outlook forwarding
- Your own signature on every reply
Tickets your team can work through
Views for your tickets, unassigned and waiting ones. Set priority, assign to a teammate, add tags and private notes, use saved replies, and send and solve in one click.
Rules that sort tickets for you
When a new ticket matches what you set, Chatloom acts on it: mark refunds urgent, tag them and send them to the person who handles them.
Know who you're talking to
Keep your customers in Contacts, with details like their plan or latest order. When they chat signed in on your website, the chatbot greets them by name and answers about their own account.
Ask how you did
When you solve a ticket, the customer gets a one-tap rating email. See the score and comment on the ticket.
Also included
- Tickets open automatically when visitors ask for a person
- Internal notes your customers never see
- Import contacts from a spreadsheet or the API
- Available on the Pro plan
Explore more
AI answers & training
Learns your business from your website, files and Q&A
Quality & control
Procedures, tests and guardrails keep answers right
Actions & automations
Buttons, forms, web search and workflows in the chat
Live chat & handoff
Bring in your team when a customer needs a person
Integrations
HubSpot, Sheets, Slack, bookings, API and more
Analytics & insights
See what customers ask, and fix what the bot can't answer
Your website, answering customers tonight.
Set up your chatbot in minutes. Start free, no card needed.