Quality & control
Answers you can check, steer and trust
Teach the chatbot exactly how to handle tricky situations, test it like a customer would before changes go live, and protect it from abuse.
Procedures: your playbook, followed every time
Write how a refund, a complaint or a quote request should go, step by step, like you'd brief a new team member. The chatbot follows it across the conversation, skips what doesn't apply, and uses its actions when a step says to book a call or hand over to a person.
- Templates for refunds, complaints, quotes and bookings
- Steps can book calls, hand over or run your actions
- Turn each one on or off
Tests: AI customers check your chatbot for you
Describe a customer and what should happen. An AI plays that customer and chats with your chatbot, using its real instructions, content and actions, and a judge decides whether it passed and why. Run all your tests again after any change, before customers notice.
- See every test chat and the judge's reason
- Run each test several times to catch flaky answers
- Ready-made tests for pricing, gaps, complaints and misuse
Compare models and instructions side by side
Try up to three versions of your chatbot at once, each with its own AI model or instructions, and ask them all the same question. Keep the one you like with one click.
Guardrails against abuse
Limit how many messages one visitor can send, let an AI check spot people trying to trick your chatbot or use it as a free AI, and hide it in countries you don't serve. Paused chats stay in your inbox, and you can resume them any time.
Also included
- A confidence score on every answer in Chat logs
- Pause or take over any chat
- Improve any answer in two clicks
- Spam checks don't use your message credits
Explore more
AI answers & training
Learns your business from your website, files and Q&A
Actions & automations
Buttons, forms, web search and workflows in the chat
Live chat & handoff
Bring in your team when a customer needs a person
Helpdesk & email
Tickets from chat and email, with AI drafts
Integrations
HubSpot, Sheets, Slack, bookings, API and more
Analytics & insights
See what customers ask, and fix what the bot can't answer
Your website, answering customers tonight.
Set up your chatbot in minutes. Start free, no card needed.