Comparison
Chatloom vs Crisp. An honest comparison.
Crisp is an all-in-one shared inbox for live chat, email and messaging apps, priced per workspace, with its AI chatbot and knowledge base from the Essentials plan. Chatloom is an AI chatbot first, built for small businesses, with AI replies on every plan.
Crisp's details are from its public pricing page on 15 October 2026.
| What's compared | Chatloom | Crisp |
|---|---|---|
| Free plan | Yes: 100 message credits a month, 1 chatbot | Yes: 2 seats and live chat, with no AI credits |
| Lowest paid price | $19/month (Starter), or $190/year | $45/month (Mini), 4 seats |
| AI replies | 2,000 message credits a month on Starter, 5,000 on Pro (1 to 5 per reply, by AI model) | About 90 automated conversations ($5 of AI credits) on Mini, about 450 ($25) on Essentials ($95) |
| AI chatbot and knowledge base | On every plan | From Essentials ($95/month) |
| Team members | 3 on Starter, 10 on Pro | 2 on Free, 4 on Mini, 10 on Essentials; extra agents $10/month |
| Remove the tool's branding | Included on Pro ($49/month) | Plus ($295/month) |
| WhatsApp, Instagram and SMS inboxes | Coming soon; website chats can be handed over on WhatsApp today | From Essentials ($95/month) |
| Bookings in the chat | Cal.com and Calendly, from Starter | Not listed on the pricing page |
Monthly prices in US dollars. Crisp's prices and features are from its public pricing page on 15 October 2026 and may have changed since, so check its site. Each tool counts messages and conversations differently.
Where each one is stronger
No tool is best for everyone. Here's the honest picture.
Where Crisp is stronger
- A full shared inbox for chat, email and messaging apps in one place.
- WhatsApp Business, Instagram, SMS, Line and Viber inboxes from Essentials.
- Ticketing and 100+ integrations on Plus.
- A free live chat plan for teams that don't need AI yet.
Where Chatloom is stronger
- AI replies on every plan, including the free one. Crisp's free plan has no AI credits.
- An AI chatbot that learns your website from $19 a month, compared with $95 for Crisp's AI chatbot and knowledge base.
- Bookings with Cal.com and Calendly in the chat.
- Removing branding on Pro ($49/month) instead of Plus ($295/month).
What it costs in practice
Example: a small business that wants an ai chatbot trained on its website.
Chatloom
Starter: $19/month, with 2,000 message credits, live chat and bookings.
Crisp
Essentials: $95/month for the AI chatbot and knowledge base, with about 450 automated conversations included.
You want one inbox for live chat, email, WhatsApp and social messages for a growing support team, and AI is a smaller part of the job.
You want an AI chatbot that answers customers from your website, with live chat and bookings, at a low monthly price.
Questions
Is Chatloom a good Crisp alternative?
If your main goal is an AI chatbot that answers customers from your website, often yes, and for less. If you mainly need a shared inbox across chat, email and messaging apps for a support team, Crisp is the stronger fit.
Does Crisp have a free plan?
Yes: 2 seats with the chat widget and shared inbox, but no AI credits. Chatloom's free plan includes AI replies (100 message credits a month) for one chatbot.
Can Chatloom replace Crisp's shared inbox?
Partly. Chatloom's Pro plan has a helpdesk for chat and email tickets with AI-drafted replies. WhatsApp, Messenger and Instagram as chat channels are coming soon.
More comparisons: Chatloom vs Chatbase · Chatloom vs Tidio · Chatloom vs Intercom · Chatloom vs LiveChat · Chatloom vs Zendesk · Chatloom vs Botpress
Crisp IM is a trademark of its owner. Chatloom isn't affiliated with or endorsed by Crisp IM.
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