Comparison
Chatloom vs LiveChat. An honest comparison.
LiveChat is a long-established live chat tool for teams who chat with customers all day, priced per user, with AI agents that count resolutions. Chatloom is an AI chatbot for small businesses, with flat plans that include AI replies and team members.
LiveChat's details are from its public pricing page on 15 October 2026.
| What's compared | Chatloom | LiveChat |
|---|---|---|
| Free plan | Yes: 100 message credits a month, 1 chatbot | 14-day trial |
| Lowest paid price | $19/month (Starter), or $190/year | $19 per user/month billed yearly, $25 monthly (Essential) |
| AI replies | 2,000 message credits a month on Starter, 5,000 on Pro (1 to 5 per reply, by AI model) | 10 AI resolutions a month on Essential, 200 on Growth ($79 per user); extra packs of 50 for $49.50 |
| Team members | 3 on Starter, 10 on Pro, included | Paid per user |
| Tickets | Helpdesk on Pro ($49/month) | Included from Essential |
| Bookings in the chat | Cal.com and Calendly, from Starter | Not listed on the pricing page |
| API | Included on Pro ($49/month) | 10,000 calls a month on Essential |
| Remove the tool's branding | Included on Pro ($49/month) | White-label widget on Enterprise |
Monthly prices in US dollars. LiveChat's prices and features are from its public pricing page on 15 October 2026 and may have changed since, so check its site. Each tool counts messages and conversations differently.
Where each one is stronger
No tool is best for everyone. Here's the honest picture.
Where LiveChat is stronger
- A mature live chat product built for teams who chat with customers all day.
- 200+ integrations in its marketplace.
- Agent tools like reply suggestions, chat summaries and ticketing.
- Sister products from the same company for bigger setups.
Where Chatloom is stronger
- AI answers are the core of every plan: 2,000 message credits on Starter, compared with 10 AI resolutions on LiveChat Essential.
- Flat prices with team members included, instead of paying per user.
- A free plan to start, not just a trial.
- Bookings with Cal.com and Calendly in the chat.
What it costs in practice
Example: three people, 300 chats the ai resolves in a month.
Chatloom
Starter: $19/month for up to 3 team members and 2,000 message credits. If each chat has about three AI replies on the default model, that's around 1,800 credits.
LiveChat
Growth: 3 users at $79 = $237/month (billed yearly), with 200 AI resolutions included, plus 2 packs of 50 at $49.50: about $336/month.
Your team chats with customers all day and wants a mature live chat tool, with AI as a helper.
You want the AI to answer most questions, with your team stepping in when needed, for a flat monthly price.
Questions
Is Chatloom a good LiveChat alternative?
For small businesses that want the AI to answer most questions, often yes, at a flat price. LiveChat is the stronger choice for teams who mainly chat with customers themselves and want a mature live chat tool.
How is the pricing different?
LiveChat charges per user, and AI resolutions are limited per plan, with extra packs of 50 for $49.50. Chatloom has flat plans ($19 or $49 a month) that include team members and a monthly allowance of AI replies.
Can my team still chat live in Chatloom?
Yes, from the Starter plan. Your team can take over any chat, and Chatloom can also hand chats over on WhatsApp, by phone or by email.
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