Comparison
Chatloom vs Tidio. An honest comparison.
Tidio is a live chat and helpdesk tool with an AI agent, Lyro, priced separately. Chatloom is AI-first: the AI chatbot, live chat and bookings come together in one price.
Tidio's details are from its public pricing page on 14 October 2026.
| What's compared | Chatloom | Tidio |
|---|---|---|
| Free plan | Yes: 100 message credits a month, 1 chatbot | Yes: live chat with 10 seats, 50 billable conversations, and the first 50 Lyro AI conversations once |
| Lowest paid price | $19/month (Starter), or $190/year | $24.17/month (Starter), plus Lyro AI |
| AI replies | 2,000 message credits a month on Starter, 5,000 on Pro (1 to 5 per reply, by AI model) | Lyro from $32.50/month for 50 AI conversations |
| Team members | 3 on Starter, 10 on Pro | 10 seats on Free, Starter and Growth |
| Remove the tool's branding | Included on Pro ($49/month) | Add-on on Growth ($16.67/month); included on Plus |
| Messenger, Instagram and WhatsApp | Coming soon | On all plans |
| Mobile apps for your team | Phone notifications | Desktop and mobile apps on all plans |
| Bookings in the chat | Cal.com and Calendly, from Starter | Not listed on the pricing page |
Monthly prices in US dollars. Tidio's prices and features are from its public pricing page on 14 October 2026 and may have changed since, so check its site. Each tool counts messages and conversations differently.
Where each one is stronger
No tool is best for everyone. Here's the honest picture.
Where Tidio is stronger
- A generous free plan for human live chat, with 10 seats.
- Messenger, Instagram and WhatsApp channels on every plan.
- Desktop and mobile apps for answering chats on the go.
- Live video calls and a long track record in e-commerce support.
Where Chatloom is stronger
- AI replies are included in the plan: 2,000 message credits on Starter for $19/month, instead of a separate AI add-on.
- AI-first setup: paste your website and the chatbot is ready, with answers that show their sources.
- Bookings with Cal.com and Calendly in the chat.
- Procedures, tests and guardrails to control exactly how the AI answers.
What it costs in practice
Example: ai answers for a small website.
Chatloom
Starter: $19/month, including 2,000 message credits for AI replies and live chat.
Tidio
Starter ($24.17/month) plus Lyro from $32.50/month for 50 AI conversations: from $56.67/month.
Your team mainly answers chats by hand, you need Messenger, Instagram or WhatsApp today, or you want mobile apps.
You want the AI to answer most questions itself, at one simple price, with live chat for the rest.
Questions
Is Chatloom a good Tidio alternative?
If you mainly want an AI chatbot that answers on its own, yes: AI replies are included in the price. If your team answers most chats by hand, or you need social channels and mobile apps today, Tidio may suit you better.
Does Chatloom have live chat like Tidio?
Yes, from the Starter plan. Your team can take over any chat, and Chatloom can also hand chats to you on WhatsApp, by phone or by email.
Does Chatloom support WhatsApp and Instagram?
Connecting WhatsApp, Messenger and Instagram as chat channels is coming soon. Today, Chatloom can already hand a website chat over to your team on WhatsApp.
More comparisons: Chatloom vs Chatbase · Chatloom vs Intercom · Chatloom vs Crisp · Chatloom vs LiveChat · Chatloom vs Zendesk · Chatloom vs Botpress
Tidio is a trademark of its owner. Chatloom isn't affiliated with or endorsed by Tidio.
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