For online stores
Answer shoppers before they leave for another store.
A shopper with an unanswered question about shipping or sizing usually leaves. Chatloom answers questions about your products, delivery, returns and policies from your store's own pages, day and night, and brings in your team when it matters.
Free plan · No credit card · Live on your site in minutes
Example conversation
The questions you answer every day
Chatloom learns the answers from your own website and handles them for you, so you and your team can focus on the work in front of you.
What Chatloom does for online stores
Shipping and returns, answered
Delivery times, costs, countries and your returns policy come straight from your store's pages, so shoppers don't leave to email you.
Product questions
Chatloom reads your product and FAQ pages and answers questions about materials, sizes and features, with the source page linked.
Fewer support emails
The questions that fill your inbox are answered instantly, and Analytics shows which ones to add to your product pages.
A person when it matters
Order problems, damaged items and complaints are handed to your team by email, WhatsApp or live chat.
Shoppers from everywhere
International shoppers can ask in their own language and get answers from your English store.
Collect details for follow-up
Wholesale, custom order and back-in-stock requests are collected with contact details and sent to you.
It doesn't see orders or live stock
Chatloom answers from your store's pages and the content you add. It can't look up a specific order, change an order or check live stock, so it hands those questions to your team.
Live in three steps
No developers needed.
- 1
Paste your website
Chatloom reads your pages and builds a profile of your business. Check it and add anything missing.
- 2
Add it to your site
Paste one line of code. Chatloom shows you where for WordPress, Shopify, Wix, Squarespace and Webflow.
- 3
Let it answer
Customers get answers day and night. You get leads, bookings and the questions that need you.
- Free plan to start, no credit card
- Answers in your customers' language
- Every answer shows its source
- Cancel any time, no setup fees
Questions
Can it track orders?
Not at the moment. Chatloom answers from your store's pages and content. For a specific order, it hands the shopper to your team by email, WhatsApp or live chat, with the conversation so far.
Does it work with Shopify?
Yes. Paste one line of code into your Shopify theme, and Chatloom shows you exactly where. It also works on WooCommerce, Wix, Squarespace, Webflow and other stores.
How does it learn our products?
Paste your store's address and Chatloom reads your product, shipping, returns and FAQ pages. You can add files and questions and answers too, and refresh it when products change.
What if it doesn't know an answer?
It says it isn't sure instead of guessing, and offers your team. Those questions appear in Analytics, so you can add the answer once.
How much does it cost?
There's a free plan to start. Paid plans are $19 or $49 a month, or pay yearly and get 2 months free. No setup fees, and you can cancel any time.
Also built for: Dental clinics · Real estate · Restaurants & cafés · Salons & spas · Gyms & fitness studios · Law firms · Accountants & bookkeepers · Hotels & guesthouses · Home services · Travel agencies & tours
Your store, answering shoppers tonight.
Set up your chatbot in minutes. Start free, no card needed.